FAQs

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Can you tell me about the different types of banners?

How to choose The Most Effective Portable Signage for your next event. Expanda Sign has worked with many well known national and international brands across a wide range of industries, all with different branding requirements. In this guide, we’ll explore six common functions of our products to help you make the right choice for your own signage requirements.

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How long do banners last for?

Whilst we are able to offer guarantee’s on our hardware, it is not possible to do so on the Banner fabric as there are so many variables that affect the life of the fabric, including Sun, Rain, Wind, Exhaust Fumes, Airborne Chemicals, etc.

Does Expandasign have a Wholesale or Reseller Programme?

At Expandasign we continue to focus on addressing the requirements of Resellers to further establish our reputation of exceptional customer service and quality products  offered at extremely competitive prices . Our Reseller Programme offers a WHOLESALE PRICE LIST covering our standard product range and trading terms, a generic website as well as ongoing professional support and technical advice.

How do I become a Reseller or Wholesaler?

Any organization wishing to resell Expandasign Products are required to apply for evaluation in order to obtain reseller status. We want all our resellers to be part of our winning team so it’s important all Resellers are suitably qualified.

Is there a minimum order quantity?

We can print one per order or hundreds per order, with the exception of products such as Bunting with very small print areas.

How do I obtain pricing?

You can submit and on line quote request, send us an e mail or call our sales team. Our policy is to respond to your request within a working day.

Our prices are not published online, as we try and get you the best pricing depending on your specific requirement by asking the right questions , because with printing and different applications, there are several factors that will influence the price of our products. These include; application, quantity, print type, size, freight etc.

How do place an order?

Once we have finalized your requirement, you can approve our official quote or send us an official order, and we can get production on the way.

What is the production process?

As soon as we get your approved order, we get the invoicing and artwork in place. We send you the invoice and appropriate artwork template and guidelines. You can get your designer to layup the artwork or you can send us artwork you have in the required electronic format with a short brief and our graphic designers will prepare artwork for your approval. As soon as we have approved artwork, your design is ready go to print and you will be advised of your estimated delivery dates.

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How to Choose the most effective portable signage for your next event

Expandasign has worked with many well-known national and international brands across a wide range of industries, all with different branding requirements.

In this guide, we’ll explore six common functions of our products to help you make the right choice for your own signage requirements.

Have a question? Send us a message!

FAQs

General Questions

Orders

Submit a Quote Request through our website by adding products to your Quote Cart or emailing our team directly. We’ll review your requirements, confirm pricing, and issue an official order confirmation once approved.

If you’re unsure which product best suits your client’s needs, our team can recommend options based on budget, usage, and event conditions.

We get to move on to the fun stuff which is the design process. If you have print-ready artwork, send it through following our artwork guidelines. If your client needs help, our in-house design team can prepare the artwork for you.


You’ll receive an artwork proof for approval before production begins.

For our Standard Lead Time, we advise allow for up to 10–14 days for products to arrive once artwork is approved, although it is often much quicker.

For our Rush Service, we advise allow for 2 – 5 days for products to arrive once artwork is approved, depending on the product(s), volume and delivery location.

Our current national aerage is 5-7 days on our Standard Lead Time and 2-4 days on our Rush Service, although this can vary depending if it is going to a Metro or Regional location.
If you have a tight deadline, let us know — we can harness Rush Service (24 hour print, next-day dispatch, express freight and designer priority) to make miracles happen. We meet tough reseller deadlines every day and will always advise the most achievable timeline.

Orders are shipped via a number of reliable freight providers depending on size, location, and urgency.
Tracking details are provided, and our team monitors shipments to ensure they arrive safely.
Yes — we specialise in discreet, unbranded blind shipping or offer drop-shipping with your details on the label.
Our details remain completely confidential, and no Expandasign branding appears on packaging or paperwork.

We deliver Australia-wide, to businesses, residential addresses, event sites, and freight depots. Remote and regional delivery options are also available.

Yes. If you have ongoing programs, nationwide rollouts or high-volume needs, let us know and we’ll structure competitive wholesale pricing accordingly.

Reseller Programme

Yes — our entire business is built to support resellers, agencies and distributors.
You’ll receive competitive trade pricing, artwork templates, product guides, and full support from our team.

Apply online or contact our team.
Once approved, you’ll gain access to wholesale pricing, templates, resources, and personalised support to help you quote confidently and win more jobs.

No. We maintain strict trade confidentiality.
All communication, packaging and shipments are reseller-friendly and free of Expandasign branding.

Artwork

Yes — our in-house graphic design team can set up your artwork or create layouts for your client’s branding.
We have multiple design packages we offer, depending on if your artwork is Print Ready or if you would like us to offer some design concepts.
Full creative design services are also available if your client needs new branding—just speak to our team.

We accept:

  • Adobe Illustrator (.ai or .eps)
  • Print-ready PDF
    We do not accept Canva or CorelDraw files.
    Please request our Artwork Guidelines for full specifications.

Yes — all digitally printed products include full-colour printing at no extra cost.

Yes — we match to the Pantone Solid Coated library for solid colour areas.
RGB, CMYK or Hex colours cannot be matched directly, so Pantone references are preferred for accurate colour reproduction.

Screens display colour using back-lit RGB, which differs from printed CMYK and Pantone output.
If colour accuracy is critical, please supply Pantone Solid Coated codes or request a physical colour swatch print test (additional charges apply).

Yes — all artwork is archived for fast and consistent repeat ordering across your product range for up to 7 years.

Payment

For orders under $500, payment is required once artwork is approved and before production begins (unless you hold pre-approved trading terms).

For order over $500, a 50% deposit is required prior to production and the remainder is required prior to dispatch (unless you hold pre-approved trading terms).

Please speak to our team if you would like to discuss setting up terms to allow for a streamlined production and dispatch process.

  • Credit card
  • EFT bank transfer
  • Purchase orders (for approved accounts)

General FAQ's

Hand wash gently with warm soapy water, rinse thoroughly, and air dry completely before storage.
Do not machine dry or use harsh chemicals, as these may damage the print.

Absolutely. Many products allow the printed component to be replaced without new hardware.

We can often accommodate urgent production through our Rush Service. Contact us straight away — even same-day turnaround may be possible on selected items.

Yes — artwork templates, mock-up files and product spec sheets are available for all registered resellers.

Yes — hardware items include warranties against manufacturing defects. Contact our team for product-specific warranty details.

Yes — if you prefer to use your own courier account, you can provide labels and we’ll apply them for blind shipping.

Yes — many products can be custom-sized or produced to unique specifications. If your client has something unusual, we can usually help.